IKEA is a Swedish-founded multinational group that designs and sells ready-to-assemble furniture, kitchen appliances and home accessories, among other useful goods and home services. It has been the world’s largest furniture retailer since at least 2008. IKEA has also recently realised strategic partnerships like the ones with SONOS and LEGO and together designed products outside the traditional home furnishing categories
This brief focuses on researching new methods for capturing customer feedback. The feedback captured is to be used to support decision making in IKEA Australia, at a local level. IKEA would like to explore ways of gathering insights, feedback and ideas from organic and pre-selected groups of IKEA customers (e.g. a panel format). This initiative would also contribute to IKEA’s goals to promote an open and transparent communication channel and long-term relationship building with their customers.
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Skills you'll learn
Each of our projects aim to develop your technical UX skills as well as the attitudinal strengths that hiring managers are increasingly seeking. These skills compliment each other and it’s through their combined application where you can stand out from the pack. As part of your Career Switcher Package, you will dive deeper into the advanced techniques for each of the skills below.
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In consultation with world-leading psychologists and leading UX hiring managers, Harness Projects has developed a world-first employability score-card for UX designers. This breaks down the exact areas of focus you need to ensure your employability in UX. Throughout all of our Harness Projects, our mentors will be assessing your performance and growth across a series of 36 UX technical skills and attitudinal strengths.
You will receive action plans and feedback for areas requiring focus. Over 100 UX hiring managers have mapped the capabilities we are assessing you on to real world salary ranges for Junior through to Senior UX designers.