John Gakau

John has helped clients across a range of industries improve experiences and performance for over two decades.

He is currently Head of UX at The Home Depot QuoteCenter where he leads a team of experience strategy, research and design professionals developing and optimizing digital tools for the company’s marketplace for construction professionals.

Prior to The Home Depot, John served as Director, Experience Strategy & Design at Experience by Design, an information architecture and UX consultancy. Together with his team John helped client companies—at various stages of development (start-up, merger, strategic shift, new lines of business), and across a range of industries—successfully navigate change and digital transformations using collaborative and mature user-centered methods and tools to conceive, plan, design, and deliver better products and service experiences internally and for market.

John loves to travel to new places and experience different cultures to both refresh and to inform his perspectives and (mis)understanding of the world and its various arrangements.

“Definitions belong to the definers not the defined.”
-Toni Morrison