Natalie Pauchard

Natalie has extensive experience in conducting user research to inform digital strategies, driving design enhancements and advocating for customer-centric solutions. She has collaborated with diverse organisations, including government agencies, technology companies and academic institutions. In her most recent role in UX at the Department of Agriculture, Fisheries, and Forestry, she informs the digital strategy across the program in Guidance and Support.

As a Senior UX Researcher at Atlassian, she drove research initiatives by encouraging senior stakeholders to implement customer-centered research strategies, educating multidisciplinary teams on psychological research methods. She enjoys influencing decision-making processes to develop workable solutions. She has supervised and mentored junior team members, including provisional psychologists. She designed innovative research methodologies that supported remote testing and implemented changes in company-wide research during the Covid-19 pandemic, conducting successful change management initiatives.

Before her role at Atlassian, she was a Senior UX Consultant and Psychologist at Objective Experience, where she acted as lead consultant on multiple user research projects, ensuring the validity and reliability of research data. She was also a speaker at the government conference in Canberra on customer-focused service delivery, during which she presented how she successfully managed a large scale UX project within the mental health sector.

She also has sound knowledge of software engineering, contributing to the development of new features to enhance the customer experience, addressing UX issues and leading to company-wide acknowledgement of the high impact this has on customers. Natalie brings a wealth of experience in teaching, conducting user research, driving customer-centric solutions and collaborating with cross-functional teams.