Renee Wyatt

Renee has spent 15+ years as a research professional, helping a wide range of companies unlock customer empathy and build transformational products. Currently Customer Experience Research Manager at Qantas Loyalty, she champions discovery research for Qantas’ Frequent Flyer Program.
Prior to this, she was a Senior Experience Researcher at CommBank, working primarily on the CommBank app. She has also spent several years in research consultancies, conducting projects for a variety of technology companies, blue-chip brands, startups, and NGOs.
Renee’s career spans Australia and the UK, and she has coordinated numerous international studies across Europe, New Zealand, the US, and Asia. She is highly skilled in a wide range of generative and evaluative research methodologies.
As a qualitative specialist, she is a passionate advocate for creative research techniques, compelling storytelling, and turning insight into actionable outcomes. She also enjoys coaching designers and researchers in human-centred design practices, encouraging them to keep the voice of the customer loud and proud at the table.